Thank you for e-mailing me. I’m sorry to hear about the late delivery of your order. Your Newsweek magazine for this week was supposed to deliver to you on 19th, the day before yesterday. However, there was a serious strike in a delivery company, so we had to wait until they get to work again. We tried to look for other delivery companies, but all of them were busy doing their own work. Workers and managers met their needs and had a complete negotiation last night. The problem is solved now, so you will get your order this afternoon. I’m so sorry to annoy you. We decided to provide every customer who had a late order problem with free Newsweek for a MONTH. I hope you understand us. I really appreciate your support for our company and this kind of problems will never happen again. If you have any questions or things you want to ask, please visit our website www.cyworld.nate.com/cluber or e-mail me again. Have a great day!
Sincerely,
Heo Gaeun, Department of Sales
